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Black Friday sale — up to 70% off Independent third-party retailer — not affiliated with any brand Free U.S. shipping over $75
BFR Black FridayRetailers

FAQ

Black Friday Retailers

FAQ

Answers to the questions we hear most about sizing, shipping, returns and payment.

Quick answers about ordering, sizing, shipping and returns. If your question is not here, contact us.

How do I know which size to order?

Our size guide explains how to measure your feet and lists the conversion between US, UK, EU and centimeters. If you are between sizes, we recommend sizing up for closed shoes and choosing your usual size for sandals and socks.

Are the products authentic?

We are an independent third-party retailer. Products are sourced from authorized distributors and closeout partners. Brand names and trademarks belong to their respective owners and are used only to identify the products we sell.

When will my order ship?

Orders placed before 2pm ET on a business day usually ship the same day. Orders placed later ship the next business day. You will receive a tracking link as soon as the label is created.

How much is shipping?

Standard U.S. shipping is free on orders over $75. Below that, a flat rate is calculated at checkout. We currently ship within the United States only.

What is your return policy?

You have 30 days from delivery to return unworn items in their original packaging. Start a return by emailing [email protected] with your order number. Read the full returns policy.

Can I cancel or change an order?

Email us as soon as possible. If the order has not shipped, we can usually change or cancel it. Once it is with the carrier, please use the return process.

Which payment methods do you accept?

All major credit and debit cards are accepted at checkout through our secure payment processor. We do not store card numbers on our servers.

How do I track my order?

Use the tracking link in your shipping email, or sign in to your account and open the order details.

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