We ship from New York to addresses within the United States. Orders are packed and handed to the carrier on business days, Monday to Friday.

Processing time

Orders placed before 2pm ET on a business day usually leave the building the same day. Orders placed after 2pm ET, on weekends or on holidays ship the next business day. During peak sale periods, processing can take up to two business days.

Rates and delivery

• Standard U.S. shipping is free on orders over $75.
• Orders under $75 are charged a flat rate calculated at checkout.
• Standard delivery usually takes three to seven business days after dispatch.
• Tracking is emailed as soon as the label is created.

Delivery issues

If tracking has not moved for five business days, email [email protected] with your order number and we will open a carrier trace. If a package is marked delivered but you cannot find it, check with neighbors and the building desk first, then contact us within seven days.

Address changes

We can change an address only before the order ships. Once a package is in transit, the carrier controls delivery. Please make sure the address at checkout is complete, including apartment or floor numbers.