If a pair does not fit, you have 30 days from delivery to return it. We want you to keep only what feels right.

What can be returned

• Unworn shoes, sandals and socks in their original packaging.
• Items with all tags, inserts and accessories included.
• Returns started within 30 days of the delivery date.

What cannot be returned

• Worn or washed items, or items with visible outdoor use.
• Final sale items marked as non-returnable at checkout.
• Returns without an order number or authorization.

How to start a return

1. Email [email protected] with your order number and the item you want to return.
2. We reply with a return authorization and the address to send the parcel to.
3. Pack the item securely and ship it back within seven days of authorization.

Refunds and exchanges

Once the return arrives and passes inspection, we issue the refund to the original payment method within five to ten business days. Shipping charges are refunded only when the return is due to our error. For exchanges, place a new order for the size you need and return the original item; this is the fastest way to secure stock.